One of the most common requests from the training room is to be able to see the full V3 Lifecycle on a single diagram. As the Lifecycle consists of over 20 processes, and covers 5 distinct stages, this is quite an ask, but its been done. Service Strategy - the core of the Lifecycle.

This stage covers the development of strategy, introducing the Service Portfolio, Demand management, and Financial management. Setting up the management of the resources required to deliver the services required to support the business. Follow the colour coding on the revision guide to review all the elements of Service Strategy as it appears throughout the Lifecycle. Service Design - the realisation of the strategy into a design solution. Covering the need to manage Service Level Agreements (Service Level Management); provide detailed information on the services offered (the Service Catalogue); measures and management for Availability and Capacity; development of IT Service Continuity, Info ... Read more »