One of the most common requests from the training room is to be able to see the full V3 Lifecycle on a single diagram. As the Lifecycle consists of over 20 processes, and covers 5 distinct stages, this is quite an ask, but its been done. Service Strategy - the core of the Lifecycle.

This stage covers the development of strategy, introducing the Service Portfolio, Demand management, and Financial management. Setting up the management of the resources required to deliver the services required to support the business. Follow the colour coding on the revision guide to review all the elements of Service Strategy as it appears throughout the Lifecycle. Service Design - the realisation of the strategy into a design solution. Covering the need to manage Service Level Agreements (Service Level Management); provide detailed information on the services offered (the Service Catalogue); measures and management for Availability and Capacity; development of IT Service Continuity, Information Security; relationship management with suppliers in Supplier Management. Follow the colour coding on the revision guide to review all the elements of Service Design as it appears throughout the Lifecycle. Service Transition - the delivery of the service design into the operational environment and live production.

Including some key processes that cover the whole of the Lifecycle, Transition is an important stage. Here you will find processes such as Change Management, Service Asset and Configuration Management, which are used throughout the Lifecycle. This stage also covers the important aspects of control for the release of new and changed services in the processes of Release and Deployment Management, Transition Planning and Support, Service Testing and Verification, and Evaluation. Follow the colour coding on the revision guide to review all the elements of Service Transition as it appears throughout the Lifecycle. Service Operation - this is where the business truly sees the value of the service lifecycle. The operational processes are critical to the business perception of the IT services delivered. The processes covered by this stage in the Lifecycle are the resolution processes of Event Management, Incident Management and Request Management, and Problem Management.

Included with these processes we also have Access Management - the operational process relating to Information Security Management. Follow the colour coding on the revision guide to review all the elements of Service Operation as it appears throughout the Lifecycle. Continual Service Improvement - covers the whole of the framework, applying the principles of service improvement to all stages. As the Foundation course syllabus limits the review of processes for CSI, consider the CSI model for revision purposes. Follow the colour coding on the revision guide to review all the elements of Service Operation as it appears throughout the Lifecycle. This revision guide for the ITIL Foundation syllabus is available as a free resource from Study ITIL and Helix SMS, this helpful one page guide can be used in the workplace as a reminder of the Lifecycle.

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